Return, Exchange & Refund Policy
At Little Squad, we want you to be satisfied with your purchase. If you receive an item that needs to be returned or exchanged, please follow the guidelines below.
Return & Exchange Conditions
- Items must be unused, unworn, unwashed, and in their original condition, with all original tags and packaging intact.
- Clothing may be tried on for size and fitting purposes and will still be considered unworn, provided it is returned in its original condition.
- Return or exchange requests must be made within 07 working days of receiving your parcel.
- If an item is returned in used, damaged, washed, altered, or otherwise unsuitable condition, Little Squad reserves the right to reject the return or exchange request.
- The returned item should be accompanied by the original invoice/order details, along with the reason for return or exchange.
- Customers must send return parcels through a traceable courier service or registered post. Unless the item received was incorrect or defective, return shipping costs will be the customer's responsibility.
- Original delivery charges are non-refundable.
- Where a refund is approved, it will be processed within 10 working days after the returned product has been received and inspected by our team.
- Clearly mention “RETURN ITEM” on the return parcel to help us identify and process it correctly.
Defective or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact Little Squad within 24 hours with your order details and clear pictures or videos of the item.
Our team will review the issue and guide you through the appropriate exchange, return, or resolution process.
Non-Returnable & Non-Exchangeable Items
For hygiene and safety reasons, certain Baby Care, Feeding, and other hygiene-sensitive products cannot be returned or exchanged once opened or used.
Products that have been washed, worn, damaged after delivery, altered, or returned without their original packaging/tags may also be ineligible for return or exchange.
How to Return or Exchange Your Item
Step 1: Contact Little Squad
Contact our customer support team with your order number, item details, and reason for return or exchange.
Please wait for confirmation and return instructions before sending the parcel.
Step 2: Repack Your Item
Carefully repack the item in its original packaging. Make sure all original tags, accessories, and relevant order/invoice details are included.
Step 3: Ship Your Return
Send the parcel through a traceable courier service to the return address provided by the Little Squad Customer Support Team.
Please retain your courier receipt and tracking information until your return or exchange has been successfully completed.
Exchanges
Exchange requests are subject to product and size availability. If the requested replacement is unavailable, our customer support team will inform you about the available options.
Refunds
Approved refunds will be processed within 10 working days after inspection of the returned item.
The time required for the refunded amount to become available may vary depending on the applicable refund method.
Contact Us
For any questions regarding returns, exchanges, defective items, or refunds, please contact the Little Squad Customer Support Team through the contact information provided on our website.